Returns and refunds
Requesting a return
Request a return within 30 days of delivery by emailing [email protected]. Include your order reference and the item concerned. Return items within 14 days after instructions are issued.
Condition and return postage
Items must be unused, clean and complete with their original components. An opened item is not automatically excluded, but it must remain unused and suitable for resale. You pay change-of-mind return postage; we cover reasonable return postage for an incorrect or damaged item after agreement.
Fees, instructions and transit damage
There is no restocking fee. Do not send returns to the registered address without instructions. Report visible transit damage promptly, ideally within 7 days, with photographs where available; this request does not remove rights that cannot lawfully be limited.
Inspection and refund timing
After receipt we inspect within 5 business days and issue an approved refund to the original payment method within 5 business days. Bank processing can take additional time. Original outbound postage is not refunded for a change of mind; it is refunded for a full return caused by our error.
Describe the paper item and the problem
In your email, name the notebook or card, the affected quantity and whether you want to return an unused purchase or report an error. Explain any bent cover, torn binding, crushed fold or missing included component. Photographs of the item and parcel can help distinguish handling damage from the wrong product. Do not write in pages, remove notebook components or personalize a card while deciding whether to return it.
Keeping a return complete
Retain the stated pack contents, detachable components and any included envelope or paper decoration. Open packaging carefully so it can protect the return where practical. A greeting card needs support that prevents its fold or raised detail being crushed; a notebook needs protection against bent covers and moisture. Do not force a dimensional card flat or tape directly onto its surface. Contact us if the original packaging is damaged instead of assuming that an otherwise eligible item is excluded.
Instructions, postage and outcome
Wait for the return destination and instructions before mailing. The registered business address is not automatic permission to send a parcel there. Keep a postage receipt and any available tracking so a delayed return can be discussed. We assess the returned item against the stated condition and your reported problem; if something is missing or inconsistent, we explain it rather than treating a request as an automatic approval. Refund clocks begin at the receipt and approval stages stated above, not when the first email is sent. These procedures do not introduce a hygiene exclusion for ordinary notebooks or cards, nor do they remove remedies for an incorrect or damaged delivery.
Need help with this policy?
Contact [email protected] or +1 (303) 444-0124. Include your request reference when available. Two Hands Paperie LLC · Registration number 20091670130 · 803 Pearl Street ,Boulder, CO 80302 ,United States