Service and cancellation policy
Contact and response target
Email [email protected] or call +1 (303) 444-0124 for product questions, request changes or cancellation. We aim to respond within 2 business days, Monday through Friday excluding US public holidays. Include the on-screen request reference where available.
Cancellation and payment-data safety
You can cancel an unaccepted request at any time without charge. For accepted orders, ask to cancel before dispatch; after dispatch, use the returns procedure. Do not send payment data by email.
Paper goods and form problems
We offer notebooks and greeting cards, without personalization or appointments. If a form fails, your entered data remains visible for correction; contact us directly if a request reference is not issued.
Getting a useful product answer
Name the notebook or greeting card and describe the detail you need checked, such as binding, page size, fold construction or what comes in the pack. If the question concerns a pictured accessory, identify it before requesting the product. We do not offer custom lettering, printing, gift-message writing or a personalization workflow. A question about a product is not a booking or a paid service request.
Changing an existing request
Send the reference, the item and quantity affected, and the change you would like. For an address correction, specify the complete replacement delivery details and ask whether dispatch has occurred. A note sent after checkout does not itself update an already prepared parcel. We check the current stage and explain what remains possible; do not place a second request merely to correct the first without telling us.
Failed forms and follow-up
Read any highlighted field messages and correct them before trying again. If the browser shows a reference, retain it rather than repeatedly submitting the same selection. If you are unsure whether a request was saved, contact us with the approximate time, email used and requested items; do not include financial credentials. Follow up in the same correspondence with your reference if the response target has passed. For a damaged notebook, bent card or missing component, describe what arrived and preserve packaging while we review it. The Returns policy supplies the return and refund conditions; asking for support does not promise an instant refund or guaranteed stock.
Need help with this policy?
Contact [email protected] or +1 (303) 444-0124. Include your request reference when available. Two Hands Paperie LLC · Registration number 20091670130 · 803 Pearl Street ,Boulder, CO 80302 ,United States